“e-PharmPro has provided night pharmacist services to our small community hospital…What has been very important is their willingness to listen…They truly know the meaning of good customer service…They have been grateful for feedback, good and bad. It’s the ‘If I don’t know it’s broken, I can’t fix it’ approach all the way…We plan on a long relationship with e-PharmPro and ‘our’ pharmacists.”
-K.H., Maine
“e-PharmPro has been a worthwhile addition to our pharmacy staff. They cover our orders from midnight to 6:30 AM seven days a week. They have offered continuity of care for our patients and our department. We worked with our team leader on almost a daily basis to ‘work out the kinks.’ They strive to operate and be a part of our hospital and our pharmacy team.
“We changed our morning workflow to pick up the loose ends of the pharmacist not being on site. Our staff now directly e-mails the e-PharmPro pharmacist morning report to give them feedback regarding order entry. Our night shift nurses are impressed with the response they have received from e-PharmPro. It has been a win-win situation now that all parties involved are accustomed to the service.”
-C.F., Pennsylvania
“e-PharmPro assisted us through the entire process upon getting started with them. We are confident with the service they have provided us.”
-Pharmacy Director, Florida
“e-PharmPro is open to new suggestions and encourages feedback from the members of our staff to bring a more cohesive work environment and service for our hospital.
“They make us feel comfortable about voicing any concerns we may have, then lend support to help us work through it.”
-Hospital Director, Maine
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